Scope

This policy explains when you can ask for a refund of a WooAccount Pro purchase and how refunds are carried out. It is part of the Terms of Service.

A digital product, delivered immediately

WooAccount Pro is digital software delivered immediately on payment confirmation: your license key becomes active and the download becomes available in your account. Because delivery is immediate, the right to withdraw that consumers have in some jurisdictions for distance purchases may not apply, or may be lost once delivery starts — this depends on your jurisdiction [WITHDRAWAL-RIGHT TREATMENT — TO BE CONFIRMED WITH THE LEGAL REVIEW]. Your contractual refund rights are set out below and apply regardless.

14-day refund window

If WooAccount Pro does not work for your store, tell us within 14 days of purchase and we will refund you in full. We would rather lose a sale than keep money for software that does not solve your problem.

What is refundable

Within the 14-day window, a refund is available when: the Software has a technical problem we cannot resolve with reasonable support; the Software does not materially match what the Site describes; or you bought in error (for example a duplicate order or wrong plan). Outside the 14-day window, refunds are discretionary and handled case by case. Renewal purchases of an existing license follow the same rules from the renewal date.

We may decline a refund where the request stems from something the Software is not responsible for — for example a hosting problem, a third-party plugin or theme conflict beyond documented compatibility, or where a license has been suspended for breach of the Acceptable Use Policy.

How to request a refund

Write to us through the contact page (or reply to any order email you received) with your order reference (format WA-ORD-…) and, if it is a technical issue, a short description and, where possible, the site address. We confirm receipt and aim to resolve or decide within [TARGET HANDLING TIME — TO BE SET, E.G. 3 BUSINESS DAYS]. Refunds are returned through the original payment method of the original payment wherever possible.

How refunds are returned per payment method

PayPal. Refunded as a PayPal refund; the money returns to your PayPal account or card according to PayPal's rules.

USDT (TRC-20) and Bitcoin. Cryptocurrency payments cannot be "reversed", so refunds are new transfers from us. We ask for a receiving address, return the USD-equivalent amount of the original payment, and deduct any network transaction fee required to deliver it. The transfer is made after our standard verification of the request.

Exchange-rate movement between your payment and your refund is not compensated; the refund is anchored to the USD amount you paid.

Effect of a refund on your license

When a refund is completed, the associated license is deactivated: activations are removed, the license key stops validating, and further downloads and updates end. If you had already activated the license on a site, we ask you to remove the Software from that site. Where only part of an order is refunded (for example a duplicate), only the refunded item is affected.

Renewals and cancellation

Licenses run for 12 months from purchase. We do not store your payment credentials and there is no automatic renewal: your license will not be renewed, and you will not be charged again, unless you make a new purchase yourself. Renewing extends your existing license — you keep the same license key, activations and history. If you do not renew, the license expires at the end of its term; what continues to work after expiry is described in the Software License Agreement and the Software Updates & Licensing Policy.

You can cancel a future intention to renew simply by not purchasing again; there is nothing to switch off. You can also deactivate sites or remove activations yourself in your account at any time.

Chargebacks and disputes

Please contact us before opening a payment dispute — nearly everything is solvable faster directly. Where a chargeback is opened, we may suspend the related license until the dispute is resolved, and we will provide the payment provider with the order and verification records described in the Payment Terms.

Changes

The current version of this policy applies to new purchases. For orders already made, the version in force at the time of the order governs.